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Position Title: Governance Technology Specialist (Member Services Representative)

Position ID: BT-003

Salary: Based on experience

Closing Date: Open Until Filled

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Summary

Under general supervision of the Program Manager, Member Services, plans, organizes, and provides advanced-level member support for CSBA technology programs; utilizes specialized program knowledge to perform a variety of administrative and program-specific support duties requiring thorough knowledge of the department, its procedures, and operational details; provides administrative and analytical support to management and departmental staff; provides direct customer service to CSBA members; participates in customizing program-specific deliverables; and performs related work as required.

Responsibilities

  • Performs a variety of administrative, analytical, and customer support activities for CSBA programs, services and technologies.
  • Delivers customized training for specific technology programs/services for organizational members, and association staff through various means, including in person, by telephone and email, and through webcasts.
  • Provides CSBA members, and association staff with technical and non-technical support and provides a positive experience and critical thinking based solutions. 
  • Addresses concerns, inquiries, or complaints from member agencies or the general public in a professional manner; researches information; identifies and reports findings and takes appropriate action to ensure an expedient and satisfactory resolution.
  • Maintains and cultivates positive relationships with Association members
  • Creates content, develops and conducts presentations to boards and groups promoting CSBA technology, programs and services and prepares written materials to explain Association programs and procedures.
  • Represents CSBA at annual conference and other events manning CSBA program and products booths.
  • Promotes and markets CSBA products, programs, and services.
  • Assists with researching, formatting, and customizing content for program-specific correspondence, forms, reports, presentations, marketing collateral, and manuals.
  • Performs administrative assignments and works on special projects related to assigned area of responsibility; maintains accurate and detailed department-specific records, schedules, reports, files, plans, databases, and other operation and/or confidential information.
  • Researches, compiles, organizes, and analyzes information and data for special projects and various reports, publications, and newsletters.
  • Prepares, reviews, and processes analytical and technical reports, contracts, policies, and procedures relating to departmental operations and designs and implements forms as necessary
  • Extensive travel throughout California, as needed.
  • Develops, verifies, and reviews forms, contracts, and reports for completeness and conformance with established regulations and procedures.
  • Organizes and maintains various administrative, confidential, reference, and program files.
  • Interprets, explains, and applies departmental and program policies and procedures in determining completeness of applications, records, and files.
  • Assists with coordinating logistics and implementation of governance technology programs.
  • Operates standard office equipment, including job-related computer hardware and software, applications, facsimile equipment, photocopiers, and multi-line telephones.
  • Seeks continual education opportunities for technical services, processes and procedures.
  • Reads and demonstrates an understanding and adherence to CSBA values, policies, and practices.
  • Demonstrates respect, honesty and professionalism at all times.
  • Adheres to an established work schedule and the organization’s timekeeping practices.
  • Performs other duties as assigned.

Experience, Knowledge, and Abilities

Knowledge of:

  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Association staff.
  • Marketing and promotional practices to grow and retain client base.
  • Organization and function of non-profit organizations, boards, and commissions.
  • Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
  • Principles and practices of data collection, information management, and report preparation.
  • Computer applications related to the work, including word processing, web design, database, and spreadsheet applications.
  • Record keeping principles and procedures.
  • English usage, grammar, spelling, vocabulary, and punctuation.

Ability to:

  • Provide customer service for program-related inquiries and related requests.
  • Understand the organization and operation of the Association and of outside agencies as necessary to assume assigned responsibilities.
  • Learn new software applications and train others to use those applications
  • Apply specialized program-related knowledge to support organizational unit with accuracy, speed, and general supervision; interpret, apply, and explain administrative and departmental policies and procedures; provide customer service for program-related inquiries and related requests.
  • Travel extensively throughout California, as needed.
  • Conduct professional presentations in group settings.
  • Promote Association products and services to existing clients.
  • Interpret, apply, and explain administrative and departmental policies and procedures. 
  • Use English language to effectively communicate in person, over the telephone, and in writing.
  • Compose correspondence and reports independently or from brief instructions.
  • Research, analyze, and summarize data.
  • Enter and retrieve information from a computer with speed and accuracy.
  • Apply knowledge and demonstrate critical thinking skills, lead and coordinate various projects involving participation of other departments.
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner.
  • Organize own work, set priorities, and meet critical time deadlines.
  • Operate modern office equipment including computer equipment, specialized software applications programs, internet, web-based training applications.
  • Use tact, initiative and sound judgment within general policy, procedural and legal guidelines.
  • Establish, maintain, and foster positive and effective working relationships with others.

Preferred Qualifications

Equivalent to the completion of an associate degree and three (3) years of experience performing complex administrative tasks and supporting management.

Environmental Elements & Physical Demands

  • Employee works in a primarily sedentary office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
  • Employee is personally responsible for following health and safety guidelines, instructions, and policies.
  • Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and computer screen, and hearing and speech to communicate in person, and over the telephone; must be able to bend, stoop, kneel, reach, push and pull drawers open and closed in the execution of duties.
  • Must be able to sit at computer for long periods of time and have the dexterity to access, enter, and retrieve data using a computer keyboard or calculator, and operate standard office equipment.
  • Employee must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds, hand truck available to assist.
  • Must be able to travel frequently on both day and overnight trips throughout the state of California.
  • Must have the dexterity and mobility to facilitate or present information to a group, access, enter, and retrieve data using a computer keyboard or calculator, and operate standard facilitation equipment.
  • Proof of insurance and a clean DMV record may be required.

Special Conditions of Employment

Applicants must possess a valid California driver’s license, proof of insurance and reliable transportation for use on Association business.

Application Procedure

Cover letters, resumes and applications should be submitted in Word or PDF format as an attachment and emailed to jobs@csba.org. The application may be scanned and included with your submission. Please include the Job Title and Job ID in the subject line of your email. Please indicate your salary requirements in your cover letter. Your application packet may also be faxed with a cover page to the attention of Human Resources at (916) 669-3321, or mailed to California School Boards Association ATTN: Human Resources 3251 Beacon Blvd, West Sacramento, CA 95691. EOE